Dragon Nest asks me for my IGN and email registered

[JimmyNGX]

So, Dragon Nest replied my ticket that they asks about my IGN and my email registered so they'll help me out about my blocked account.
My IGN is JimmyNGX and my email is registered.
And if a GM replied me, I'll be appreciate.
Also, I sent another ticket about more information of my IGN and email registered.
[Ticket 367335: DragonNest (NA) - Support]