my character doesn't hit the creatures after they disbanded me T_T

[vinnie0]

good managers of the game dragon nest that the user of nick OsitoBB speaks to them is that after my unfair punishment of punishment was fulfilled because the beast took me out of the map and that the game saw me as something inappropriate since I do not use no programs or hacks as they say wait for the unfair sanction until yesterday Monday at 19 hours that I could access and start using it but I won that when I enter a mission I do not hit anything and they kill me the creatures I would like to know how they can give me solution to that problem since I already paid an unfair punishment and it is not fair that now that I can not hit the clothes I hope you can help me on my account because I do not want it to stay that way

Here I send a link of how I attack and I do not take anything from anything to the clothes that hits only my creature is my assistant but I do not expect your answers, gentlemen administrators

Thank you