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Prohibited IP Address 1004

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  • Prohibited IP Address 1004

    Hi GM,
    Good day!
    I would like to ask why i got a message "Prohibited IP Address 1004"? I got only 2 accounts with the same IP address at home. The other acount is for my son and the other is mine for our bonding time. I am a player ever since of DN way back 8years ago. I created an account 4 years ago bit got hacked lately. I created again another account for my son and for myself. My account is not a "BOT". Please let me play again for our bonding time with my son or what may be any solutions to play again w/ DN together w/ my son?
    Thanks and God bless.