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Forum Policy

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  • Forum Policy

    Dragon Nest Forum Policy

    The Dragon Nest forums are intended to provide a warm, friendly atmosphere for the Dragon Nest community. To maintain order and a sense of community, all users should read and follow this policy. By using the Dragon Nest Online forums and participating in discussion there, users are affirming their willingness to comply with these terms. This policy has been created to provide you with information about what you can expect as a forum user, what is expected of you, and to answer some questions relating to forum moderation that you may have during your use of the Dragon Nest Online forums.

    1. Rules of Conduct
    2. Reprimand Policy
    3. Receiving Warnings & Suspensions
    4. Suspensions & Appeals
    5. Permanent Banning
    6. Complaints
    7. EYEDENTITY GAMES Policies

    Rules of Conduct
    The following rules of conduct are to be followed when using the Dragon Nest Online forums. Breach of these rules will result in users being reprimanded as described in the policy below these rules.

    1. Specifically restricted conduct.
    The purpose of the Dragon Nest Online forums is to provide a platform for exchange of ideas, and a venue for the discussion of Dragon Nest Online.
    Occasionally, there will be conflicts that arise when people voice opinions. Forum users are expected to courteous when disagreeing with others.
    In order to maintain an environment where everyone is welcome, and discussion flows freely, certain types of conduct are prohibited on the Dragon Nest Online forums.
    These are:
    Personal Attacks
    Racism & Discrimination
    Hate Speech
    Off-Topic Posting
    Pyramid Quoting
    Rumor Mongering
    New Player Bashing

    2. Specifically restricted content.
    Dragon Nest Online holds ESRB Teen and PEGI 12 ratings. All content posted to the Dragon Nest Online forums must be teen rated.
    In addition to this, the Dragon Nest Online forums are not for discussion of real life current affairs, news, politics or religion. Discussion should revolve around Dragon Nest Online and its community.
    For these reasons, specific content is prohibited on the Dragon Nest Online forums.
    These are:
    Real Money Trading (RMT)
    Discussion of Warnings & Bans
    Discussion of Moderation
    Private communications with EYEDENTITY GAMES
    In-Game Bugs & Exploits
    Real World Religion
    Real World Politics
    Content that distorts the forum layout

    3. Post constructively.
    Negative feedback can be very useful to further improvement of Dragon Nest Online if it is presented in a civil and factual manner.
    All users are encouraged to honestly express their feelings regarding Dragon Nest Online and how it can be improved. Posts that are non-constructive, insulting or in breach of the rules will be deleted regardless of how valid the ideas behind them may be. Users are also reminded that posting with a lack of content also constitutes non-constructive posting.

    4. Abuse of the forum tools is prohibited.
    The Dragon Nest Online forums provide several additional plugins and tools, including the ability to embed videos and images, along with additional emojis and polling software. Use of these tools to troll, flame, post inappropriate content or otherwise break the forum rules is prohibited.

    5. Re-opening locked topics is prohibited.
    Recreating or re-opening a thread that has been closed by a moderator is prohibited. Thread that has been closed by a moderator, has been closed for the benefit of the community. Re-opening a locked thread will result in its removal.

    6. Please use correct language when posting.
    The default language for posting on the Dragon Nest Online forums is English. Please use English when posting as a courtesy to other forum users, unless the forum channel is specifically created for discussion in another language as part of our localized language specific sub-forums.

    7. Violation to personal identity.
    EYEDENTITY GAMES operate a zero-tolerance policy on violation to Eyedentity Games employee and volunteers. This includes but is not limited to personal attacks, trolling, “outing” of EYEDENTITY GAMES employee or volunteer player identities, and the use of any former player identities when referring to these parties.

    Our forums are designed to be a place where players and developers can exchange ideas in a polite and friendly manner for the betterment of Dragon Nest Online. Players who attack or abuse employees of EYEDENTITY GAMES, or volunteers, will be permanently banned from the Dragon Nest Online forums across all their accounts with no recourse, and may also be subject to action against their game accounts.

    8. Individual forum sections may have additional rules.
    Please check the sticky threads at the top of each individual forum section before posting there. Some forum sections have specific rules for their purpose, such as sales rules in the Marketplace and In/Out Of Character rules in the Fiction Portal.

    9. Use of kill reports & chatlogs to troll & flame is prohibited.
    Players are permitted to post chatlogs and kill reports on the Dragon Nest Online forums if it adds to and is relevant to ongoing discussion, however this may not be done to flame, troll, insult, shame or bait other corporations other players.

    Reprimand Policy
    The Dragon Nest Community Team operates a tiered system of warnings and associated forum suspensions of various lengths, depending on the severity and number of transgressions of the rules. The list below shows the structure of our warning and suspension policy. Please be aware that if a transgression of the rules is severe enough, this policy may be bypassed completely in favor of permanent revocation of a forum user’s posting privileges.

    Coupled with this listing, leniency may be applied when issuing a posting suspension if a period of more than 12 months has elapsed between the current warning and any previous action. This leniency lies entirely at the discretion of the Dragon Nest Community Team.

    Receiving Warnings & Suspensions
    Warnings and suspensions are delivered on account basis rather than ip basis, to allow a little leniency and prevent players from being completely locked out of discussion on the forums. However, if EYEDENTITY GAMES deems that a player is abusing this fact, reprimand will be swift and harsh.

    Given that players may not check their emails regularly, forum warnings will be delivered via forum PM. Only EYEDENTITY GAMES Staff can send forum PMs, and players who break the forum rules and need to be reprimanded will be notified via this method of contact.

    Similarly, if a player suspended from the forums, they will still be able to log in and view the forums and PMs received from EYEDENTITY GAMES staff explaining the reasoning, but will be unable to post.

    A permanent ban (ip ban) from the forums will prevent the ability to log into the forums at all.

    Suspension & Appeals
    Temporary suspension of posting privileges occurs in line with the above laid out reprimand policy. The duration of a suspension increases every time they are issued due to the accumulation of forum warnings. Forum users are fully entitled to appeal against any actions taken that result in a warning or suspension of forum posting privileges.

    Appeals can be made by filing a support ticket under the Forums & Community category with another account or friends’ account. Full justification for the behavior that caused the issue of the reprimand, plus a solid case for the reinstatement of forum posting privileges must be presented in this support ticket.

    The Dragon Nest Community Team will decide based on the case presented. If this decision is unsatisfactory for the user, then they may request escalation of the support ticket, where a final decision will be made by the Dragon Nest Community Manager.

    Decisions regarding the revocation or reinstatement of forum posting privileges lies solely with the Dragon Nest Community Team, and any decisions made are final.

    Permanent Banning & Appeals
    Permanent bans are rarely issued, and only in severe cases where a forum user has grossly violated the rules or has demonstrated a proven track record of disruptive and abusive behavior over the course of multiple months, after repeated warnings and temporary suspensions.

    As with warnings and temporary suspensions, permanent bans are issued on account basis. Permanent bans are not eligible for general appeal after a given length of time.

    Those who have been permanently banned from the forums may however appeal if they feel they have been banned unfairly, or in error.

    Decisions regarding permanent forum bans lie solely with the Dragon Nest Community Team, and any decisions made regarding their issue are final.

    If any player has an issue or complaint regarding the conduct of our forum moderators, the Dragon Nest Community Team can be reached by filing a support under the Forums & Community category.

    If any player has an issue or complaint regarding the conduct of a member of the Dragon Nest Community Team, our internal affairs department can be reached via email.

    Any complaints received are taken extremely seriously and will be fully investigated.