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Client Crash or Force Close Issue after Windows 10 Security Update

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  • Client Crash or Force Close Issue after Windows 10 Security Update

    Hello everyone:

    I am having an issue with the client as of the security update of Windows 10 (Which i was ignoring, until it forced itself to install.)

    After the Windows 10 update, my client force closes after a few minutes in the game.

    Event Viewer Error:
    Faulting application name: DragonNest.exe, version:, time stamp: 0x5b1e3ce8
    Faulting module name: unknown, version:, time stamp: 0x00000000
    Exception code: 0xc00000fd
    Fault offset: 0xec84dc0a
    Faulting process id: 0x1130
    Faulting application start time: 0x01d406fc128dccde
    Faulting application path: F:\Dragon Nest\DragonNest.exe
    Faulting module path: unknown
    Report Id: 667d3aa9-f1cb-431d-a123-14e4f7992b08
    Faulting package full name:
    Faulting package-relative application ID:

    Fault bucket 1177407700863305243, type 5
    Event Name: BEX
    Response: Not available
    Cab Id: 0
    Problem signature:
    P1: DragonNest.exe
    P3: 5b1e3ce8
    P4: ntdll.dll
    P5: 10.0.17134.112
    P6: cfe5bd82
    P7: 00062b04
    P8: c0000409
    P9: 00000002
    Attached files:
    These files may be available here:
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 1ce0b557-9fd7-4cef-8e0e-ab52be0cae22
    Report Status: 268435456
    Hashed bucket: 44c91ecff903b09c9056fe10d5c4461b
    Cab Guid: 0

    Things I have tried:
    • Disable Anti-virus
      • Note that the client is already added in the exemption list.
    • Reinstall the Client
      • Weird thing is that, the reinstalled client is not launching. The Launcher opens, but when you start the game, nothing shows.
    • Run in Compatibility Mode
    I will appreciate any help to anyone who encountered this.
    Last edited by nvLite; 06-18-2018, 05:39 AM.
    Lorallite (Windwalker)

  • #2
    Got try this? not by me.

    1. Go to your start an type "Exploit Protection"
    2. Turn off 2 things under the System Protection Settings TAB:

    - Data Execution Prevention(DEP)
    - Validate Exception Chains(SEHOP)

    3. Restart your computer.
    4. Try running Dn again from the "dnlauncher" as "Administrator".

    revert back these settings after you run Dragon nest.


    • nvLite
      nvLite commented
      Editing a comment
      Did not work

    • Twaha
      Twaha commented
      Editing a comment
      That was the thing which worked for me when i did the update also .I also had this problem at 1st , " reinstalled client is not launching. The Launcher opens, but when you start the game, nothing shows."

    • nvLite
      nvLite commented
      Editing a comment
      I see, let me try again in a few.

  • #3
    last time happened to me few weeks ago because of win10 updates, I just rollbacked update and stopped auto update until now.
    not really recommended to do that tho


    • SadisticEin
      SadisticEin commented
      Editing a comment
      It's kinda better than having the most updated one with unstable patches

  • #4
    If you have this app (BANDICAM) or similar app like this try to close them before running DN.
    I found out that these apps causes DN client to crash.
    Discord: DarkB1ad3r #5361


    • #5
      Do you want to force windows to stop the update? Then delete windows defenders folder. you can still choose another antivirus app but not that one it sends all your data to Microsoft and request for force update.

      Is that a pop up error.
      Do you usually see it or on DN only?
      If ntdll.dll is always your error better clean install your windows but that would take a lot of time to back up your files except you have a separate disk for your OS.
      Last edited by whitevoid; 06-18-2018, 08:34 AM.


      • #6
        Things I have done today:
        • Re-installation really did not work.
        • Revert to previous build made things worse.
        • I have Reset my PC, now it is working.
        Clearly not my day to play DN the whole day lmao.
        Lorallite (Windwalker)


        • #7
          I dont know what else i can suggest that might rectify the problem.

          I too use windows 10. But i just let it auto update whatever updates it needs, and also am not running DN on any compatibility settings.

          So far i have not encountered any problems whatsoever =/


          • #8
            After seeing a lot of cases and looking up stuff online, I'm afraid the best option it's still a rollback I:
            Shame that doesn't seem to work for some, this update seems to have broken windows and some software beyond comprehension