Is DN support nonexistent?

[Fino]

So I have multiple issues with some of my characters involving the adventurer bags, but there's no email you can submit any support to, no ticketing website that I can find, and the support inquiry form doesn't even work after you submit it says please contact site administrator, failed.

Am I missing out on something or is this a joke?

[aaron]

http://us.dragonnest.com/support/request

:/

Come on...............

[Fino]

Yep that's the one I'm talking about, the only one I could find, when you try to submit it after filling it out it just says Failed. Contact site administrator.

Tried off of 3 different browsers btw

[alaraen]

Are you signed in when you try that support site?

[Fino]

Yeah, here's another thing, for a totally different issue 2-3 weeks ago, I sent in a request on that form which went through, the auto response said I should be expecting a reply in 2 business days, still haven't gotten anything, beginning to wonder if there's any kind of support right now.

[Fino]

So I've tried again and this is the exact popup you get after you hit submit after filling everything out and uploading a screenshot.
"Submission Failed. Please contact administrator." so how do we contact administrator lol

[Shs]

Am I missing out on something or is this a joke?

You are not missing anything, good luck in your endeavors; because I'm fairly sure there is no support team here.

[TurboFridge]

There isn't, I sent a ticket weeks ago about chronicle rewards being missing after the maint that was supposed to have given them.

They replied "can you check if they're there now?" I checked and, to no surprise, they were not there.

Ticket was closed after their reply, I send in another saying I have yet to receive anything and they closed it without replying.

So yeah, good riddance, not bothering with anything related to this publisher/developer again.

[Link]

It sure feels like it is. Eyedentity if you're reading this, you really need to step up your support game. I hate to bring up the n word, nexon, and I'm speaking from personal experience and I'm sure others might not have had the same experience, but anytime I had an issue it was always resolved when nexon was around, within a reasonable timeframe. Keep doing what you guys are doing otherwise ED, but this support as of now isn't as good as it should be. Previous spirits are broken, can't re-grow them, can't get any compensation for them. And no awakening coupon pouch for dark avengers? Still waiting on that response; none of my tickets are being answered. Still waiting on "awaiting an agent to be assigned to your ticket".

[Fino]

Dang, I thought Nexon support was absolutely dreadful...
Thank you guys for updating me, (everyone reading) on this issue, hopefully Eyedentity will do something about it, especially since the form is down altogether now, which is certainly not a good sign.

[aaron]

People really need to gauge and manage their expectations. We came into a publisher with teaser (undoubtedly their most important events) riddled with grammar and spelling errors. Anyone who thought we would have even 10% of the service support Nexon provided was a fool.

Now, to the real topic:
Maybe try submitting a ticket on a different account. When I saw this post, I submitted a test ticket, which said successfully submitted, so I kind of thought you were trolling. In this case, I'm not sure what to do. Maybe try on a new account, new browser, or new IP address? Sometimes support teams block off things like that, but that's a real shot in the dark there.

[Kyumi]

I actually got responses from the DN support team...

It was about a scammer though

And i didn't have to log in while writing the ticket...

[Leustelle]

(This was in the span of 2 weeks) I sent in a ticket about the storage issue, a week later they said they were "looking into it." Then another week passes by and they tell me the ticket is closed and to send another one in. I don't think Nexon's customer service was this bad, I at least had all my issues addressed with them.

[aaron]

(This was in the span of 2 weeks) I sent in a ticket about the storage issue, a week later they said they were "looking into it." Then another week passes by and they tell me the ticket is closed and to send another one in. I don't think Nexon's customer service was this bad, I at least had all my issues addressed with them.

Isn't your issue a little more complex than what you have sent to Nexon? The whole storage space is a bit complicated than some other ticket issues.

[Leustelle]

It's definitely weird, but I don't understand why they would outright close the ticket without saying anything? I was hoping to get an explanation on why, but I know they're new to all of this.

[aaron]

I am willing to bet their ticket system automatically closes tickets after an x number of days. Your best bet is either to send in another ticket (to properly address the issue again). You can alternatively, wait out until the problem is fixed. Unfortunately, our support also supports a completely different version of DN, so there's complications there -___-....