Support not responding

[shauntay0248]

I've already sent two tickets, a week apart from each other, but they're not replying me. Is this normal?

[Raniyama]

I've already sent two tickets, a week apart from each other, but they're not replying me. Is this normal?

check your Email... though the respond are from CherryExchange... dunno how it works

[shauntay0248]

check your Email... though the respond are from CherryExchange... dunno how it works

they didnt send anything to my email. though they did say that i've not responded to them for over 5 days and asked me to go to cherry messenger to respond. however there's no new messages there either. maybe there's a fault in their system?

[Raniyama]

yep I think so... same thing happens to me.. they give me emails.. but when I checked the cherryExchange i don't have any..

[launcelot]

Cherry exchange messenger and cherry messenger are different. Better check the link in the mail to lead you to the right url

[shauntay0248]

Cherry exchange messenger and cherry messenger are different. Better check the link in the mail to lead you to the right url

they linked me to cherry messenger tho

https://exchange.cherrycredits.com/messenger
this one correct?

[launcelot]

I see the link cm.cherrycredits.com on my tickets. You should try that.

[shauntay0248]

I see the link cm.cherrycredits.com on my tickets. You should try that.

oh ok got it! thanks a lot!