Gm / admin please help!!

[LukaFever]

i forgot my email for exchange account from cherry, it was already years! i only know the in-game login ID and Password
the login ID : siloamrasta
there are few characters in there and these are 2 of them
nickname LukaFever, AdultLuka and etc
from server WESTWOOD

please! please! i wanna play this game so bad, but it's hard for me if i can't play my babies from the old account ((

thanks for let me posting this here

i put my last screenshot too

[Arkhaez]

You may try using the 1:1 inquiry found at the main page of DN SEA website.

[Gloiii]

send 1:1 inquiry instead sir

[Gloiii]

lol im late oh well

[LukaFever]

thank you for the advice
i now have my email back
but why is this happening?
can somebody help me please?