Help with charging Error

btatcity

Join Date: Nov 2017

Posts: 23
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#1

Help with charging Error

11-24-2017, 04:29 PM

I charged 55 USD on Nov, 23, but I didn't receive anyone EYEC. Can any GM help me check it out? My IGN is ZeminJiang.I charged 5USD I still do not get anything

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Last edited by btatcity; 12-04-2017, 08:43 PM.
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[GM] DENTITY

[Player GM]

Join Date: Feb 2017

Posts: 93
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#2

11-26-2017, 03:20 PM

I've redirected your thread and let my manager know!
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#2.1

btatcity commented

12-02-2017, 12:38 AM

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Any new??????

#2.2

[GM] DENTITY commented

12-02-2017, 02:27 AM

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I was told your issue was fixed the day I reported it. Is it not fixed?

#2.3

btatcity commented

12-02-2017, 06:05 PM

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no fixed。I dont get anything
btatcity

Join Date: Nov 2017

Posts: 23
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#3

12-04-2017, 08:45 PM

today i charged 5USD dont get anything。It's been a week。Has affected my game experience
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#3.1

[GM] DENTITY commented

12-12-2017, 01:52 AM

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I'm told that your issue from November 23rd is being resolved, as well as your other issue, and that if you have any more issues, you should contact xsolla customer support directly, since they're the ones handling it. Hope everything works out!

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