Error in account migration

[Vegetruenks]

Hello! I am having trouble transferring my data to the Eyedentity account, I can check the email, I am redirected to the tutorial page to download an account, on the website, I click on '' APPLY TRANSFER '' and the following error appears : Sorry! Data error has occurred while saving information. Please try again. I got a printscreen to understand better. Please, can you help me? =d

[ELpatron50]

My old accounts since 2012 i forgot the password, it was a Cherry bebe, i tried to transfer it it failed .
Holywood, Springwood i forgot cos that was so long ago !
I tried playing DNSEA Mobile game http://www.dnsea.net/