Cant Convert CC to EYET Failed to process the request. (CODE:2431)

[metier]

Failed to process the request. (CODE:2431) this shows up everytime you try to convert

Mantou Tasha Verbena

[metier]

[chen988]

Having similar problems while topping up.

[Verbena]

Did you clear cache and cookies and still happened?

As this process is done in Cherry Credits website, their website developers need to check from their end.