All characters in my friends account got wiped

[Vaddix]

This is his main account. Character name: Daarwynn a level 93 Inquisitor from Vestinel Guild

[Couplord]

Hello! Sorry to hear about your friend. Please follow this to attempt to get his problem resolved as soon as possible.

Hi,

Please send in a 1:1 Inquiry here: https://sea.dragonnest.com/support/request

and provide the following info:

IGN (Dragon Nest character name)
Email of Eyedentity Account
Email of Cherry Credits Account

DO NOT POST YOUR DETAILS HERE IN PUBLIC FORUM!

[Vaddix]

Ya, he already did. Thanks for the response, I just want to know when is the expected reply from them.

[Couplord]

If you Mention a Moderator and provide your Ticket Number and Character name that you filed the ticket under, I believe that will speed up your reply as they can have someone check it for you!

[Vaddix]

Ignore that screenshot, that proves nothing kek.

[UniRex]

Same to friend all char wipe

[Vaddix]

Mantou awww I cant see where the carrots at ;-; . Anyway, kindly look into this matter. Thanks

[Nah]

just send a ticket in the 1:1 inquiry bro > https://sea.dragonnest.com/support/request

[Mantou]

yes do send in a ticket as being mention, since some info will be requested so is better to go thru the ticketing system~

Please send in a 1:1 Inquiry here: https://sea.dragonnest.com/support/request

and provide the following info:

IGN (Dragon Nest character name)
Email of Eyedentity Account
Email of Cherry Credits Account

DO NOT POST YOUR DETAILS HERE IN PUBLIC FORUM!