Missing Geraint Earrings

[newfound143]

as the title says

[Mizufusen]

I didn't get mine either.
Loaded 170k+ to be sure for the last tier.
Anyhow, did you file your 1:1 inquiry about this?

[newfound143]

gonna file now

[RaizzanX]

I already filed my tickets. I also didn't receive my geraint earrings.

[acevanlee]

same.. only got spending tier rewards...

[NoinGundam]

Not only missing earrings. The entire rewards from Top Up Tiers are missing. Mine was still in my cash shop box when suddenly, they just poofed ! Not only that, they gave us lousy stones x15 which can't be used. In fact, no one knows how to use it.

[Knee]

https://sea.dragonnest.com/news/notice/all/116
I can't even.