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Hi,
So long story short, a month ago (plus 4 days), I accidentally destroyed 6 plates when I was transferring from an alt back to my main, and around 5-10 mins after it happened, I sent a ticket in hoping they can be recovered.
This is the exchange between me and the custom support:
All I did was give the information that was requested and waited, but after 3 weeks, it got closed by the system:
I had to open another ticket about it and all I got was an apology, and a message telling me to keep waiting for a resolution:
I understand if the team is busy attending to other agendas, but isn't a whole month (plus 4 days) a bit too long? A close friend of mine accidentally npced his lgrades and got it back in 3 weeks; another friend had his lgrades recovered in a little over a week. I am just wondering what is taking so long.
Thank you in advance,
Sincerely
Zerk
So long story short, a month ago (plus 4 days), I accidentally destroyed 6 plates when I was transferring from an alt back to my main, and around 5-10 mins after it happened, I sent a ticket in hoping they can be recovered.
This is the exchange between me and the custom support:
All I did was give the information that was requested and waited, but after 3 weeks, it got closed by the system:
I had to open another ticket about it and all I got was an apology, and a message telling me to keep waiting for a resolution:
I understand if the team is busy attending to other agendas, but isn't a whole month (plus 4 days) a bit too long? A close friend of mine accidentally npced his lgrades and got it back in 3 weeks; another friend had his lgrades recovered in a little over a week. I am just wondering what is taking so long.
Thank you in advance,
Sincerely
Zerk
LF>Dean50 or any GM for that matter
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