Client Sound Gone When Switching Audio Output Device

[athlos]

Yes please. Thanks!

[Verbena]

I'm glad this was solved! Shall I close the thread if there are no further questions?

[MeshPolygon]

Those options were the reason why I kept mentioning the manager ^_^. In any case, also make sure the speaker configuration suits your speakers. Setting that to 7.1 surround will make the front port output as Side speaker channel out instead, this is the case for most systems. If you play DN in headphones plugged to the front port with that setting, you'll only gonna hear sounds coming from the sides of your current view, missing a lot of sound details. You can hover your mouse on those ports in HD manager to show tooltip containing the channel it was assigned to. Anyway, happy gaming!

[athlos]

Thanks so much for the help MeshPolygon and Verbena .

MeshPolygon -
Yes, it is in Stereo (I actually don't understand the significance of this). Other options were quadrophonic, 5.1 Speaker, and 7.1 speaker. All of which I'm not familiar with its appropriate use.
I actually saw that Sound Blaster thing from the MoBo's Mfg site and didn't know its use XD. Thanks for letting me know

I did some tinkering with this Realtek HD Audio Manager, and found the culprit:
After I set it to the one shown above, voila no more problems with using speaker and switching to earphones.

Cheers!

[MeshPolygon]

uhmm wait, I may have overlooked something. Are the speakers set to stereo all this time?

Sorry, forgot to tell you where to look. It's in the control panel. If it is not there, that's strange, AFAIK, every Realtek HD Audio driver installer comes with it. The driver package will be incomplete without it.

It should look like this for your system in later versions:


offtopic btw your motherboard is bundled with Sound Blaster X-Fi MB 3 software, It's a good stuff, it can be configured to let you have virtualualized surround sound with regular headphones. +advantage on fps games. Sounds good in my opinion. Positional audio is also good.

[athlos]

Verbena, Mine was set to reduce by 80% as well. I tried setting to 'Do Nothing' and tested the scenario but DN is still left under speakers output (Volume Mixer) when you plug in an earphone.

MeshPolygon, Yes I restarted after installing the driver. dxdiag, device manager shows Realtek properly. I even see Realtek DRIVER from CCleaner when looking at least of things to uninstall. However, I don't see Realtek manager. The driver I downloaded and installed from the Mfg site is probably just a driver itself.

[MeshPolygon]

You did restart, right? Do you now have access to Realtek HD Audio Manager?
-ninj'd
Do Verbena's suggestion first, and keep us posted of any developments.

[Verbena]

athlos in that other thread I found the OP fixed his issues by right clicking on their speaker icon in the task bar and select playback devices and removed the Default Communications Device settings, but that's an old thread and the menu for Windows 10 is different. It just asks you what to do with the volume of other applications when you plug a new communication device. It may have something to do with your issue, or it may not. I have mine set to reduce by 80% if it helps.

Did you restart your PC after installing the driver? I would like to see if something changed in dxdiag

[athlos]

Oversight on my part. Thanks for pointing that out @MeshPolygon
I've installed Realtek drivers and tested it out again.
Same case. I guess, I'd just have to live with it or do away with your workaround to make them as single audio device.

[MeshPolygon]

->Sound1 (Speaker): HdAudio.sys (7/27/2017) - *DEFAULT

Hmmm Gigabyte GA-Z170X-Gaming 5. comes with Realtek ALC1150 audio chip, but using HdAudio.sys(Microsoft basic HD audio driver). You sure you already installed Realtek HD Audio Driver?

[MeshPolygon]

Verbena, agreed on that, I can't help him further because of those lacking details.

athlos
When you're giving specs for troubleshooting, try making it verbose, it'll help the troubleshooter. Use "save all information" dxdiag window, save file, then post here the "system information" and "sound devices" part. If there are missing infos like System manufacturer value set to "system manufacturer" please kindly edit it to suit the real info of your system. You may want to conceal your machine name and machine ID too if you're not comfortable with sharing it.

Like this:

------------------
System Information
------------------
Time of this report: 11/15/2017, 16:51:50
Machine name: XA71-PC
Machine Id: {A0975F10-****-****-****-************}
Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release.170917-1700)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK COMPUTER INC.
System Model: A58M-E
BIOS: BIOS Date: 12/14/15 17:13:43 Ver: 18.01
Processor: AMD A6-5400K APU with Radeon(tm) HD Graphics (2 CPUs), ~3.6GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 5550MB used, 1077**B available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.14393.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file artr264.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438576& REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7796 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/12/2016 12:00:00 AM, 4988160 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Speakers (Sound Blaster X-Fi MB 3)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: CTAudRtr2
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: artr264.sys
Driver Version: 6.10.0000.0005 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 6/13/2013 12:00:00 AM, 34304 bytes
Other Files:
Driver Provider: Creative
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No


P.S. no spoiler BBcode?

[athlos]

Verbena, how do you remove defaults?

SysInfo:
-i7-6700K
-16 GB RAM
-64 OS; 64 CPU
-Z170X G5
-GTX 1050TI/GTX 960 (They're not Bridged)
-Win10 Home
-Dunno what to specifically give you in sound but here goes:
Sound1 (Speaker): HdAudio.sys (7/27/2017) - *DEFAULT
Sound2 (Digital Audio): -same as above-
Sound3 - Same as Sound2
-Installed drivers from Mfg's site.

[Verbena]

Yeah I saw this issue pop in Starcraft and other games while I was googling about it and it was fixed by removing the defaults, but I wanna see OPs system information first.

[MeshPolygon]

Hello,

Not sure if anyone here also encounters this problem.

Say in your setup, you use can either use a normal speaker or an earphones.
When you launch your game in normal speakers, sound would output to the speakers.
When plugging an earphone, all other sounds of my computer are redirected while DN is left to output to the speaker.

Similar but worse case happens when you launch game in Earphones and switch to speakers. Re-plugging your earphones won't fix it.
Any workaround with this?

I'd like to add that my speakers are plugged on the back panel (built in with the MoBo) while earphones are plugged on the front panel.

Thanks!

It's normal for applications that weren't programmed with the ability to select their output devices. I'm having this issue with DN and other games too, when switching on the fly from speakers to my virtual surround headphones and vice versa.

As you said, your system treats your rear and front audio ports as different audio stream devices, hence the application restart. Try making them as single audio device is one workaround.

[X1989]

Actually got the same issue like this for a long time already. The only thing you can do is quit the game and reopen it for it to work when you change between speaker and earphone