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Submitted ticket(s), posted on forum, no response from staff or CC.
I wasn't even using a disposable e-mail either.
I wasn't even using a disposable e-mail either.
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Bump...
Day 11 no response. -
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Update: They closed the ticket without any response.Comment
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Day 14: Still no response.Comment
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Day 15: No response.
Closed the ticket without any solution. Submitted new tickets.Comment
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Day 18: Emailed CC again. Got a response asking for verification.
Still missed out on New Years Event, Champion Pass, Champion pass discount, Saint awakening, dragon hunting event, christmas event.
Yaya @Visage
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Day 19: Closed other tickets without response. Still no access.
Email response: The IGNs provided are linked to [new email].
So confirmed the e-mail change did get processed/recognized. But why am I not able to login to the website/game. They didn't answer that question.
19 Days of missed dailies, login rewards, New Years event, Christmas event, dragon hunting event, apples of life farming, 2 resets looking at 3 resets tomorrow.
Yaya VisageComment
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Hi Yaya,
I have tried resetting my password but I receive the "Login information is incorrect" error. I was informed that my new e-mail has been registered into the system (i.e. my characters are linked to the new e-mail address) but am unable to login to the website or in-game.
So my old and new e-mails are indeed in the system, but no action can be taken with them (i.e. logging in, changing passwords, etc.).
Thank you for responding.
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Bump......Comment
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In anycase, I will escalate this issue to the relevant department again. >.<
Sorry for the late replyComment
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