DNP not received for players who bought EC through Steam during the event

[Porphi]

Players who bought EC through Steam during the DNP back event are not getting their DNP.

Comment here if you are having the same problem. Lets get this resolved.

[DevilJin]

Same.. is something being figured out about this?

[Reap]

I have not received mine either. Not sure if I'm supposed to start my own thread or not.

[Porphi]

Comment here if you are having the same problem. Lets get some traction

[Syrammie]

yus. i have yet to receive mine even after submitting tickets. ;-;

[Reap]

I've also tried submitting tickets but it keeps saying "submission failed. contact administrator". Is anyone else experiencing that or am I dummy.

[Syrammie]

youre not the only one. ive read forums of people having the same problem. mine went through but its done through cherry credits.

[Reap]

Alright thanks for letting me know. I'll try submitting a ticket through cherry credits aswell.

[Syrammie]

Update!

Hi,

It seems that some players are facing issues with the DNP Event.

Rest assured that EYE has already taken note of the issue and are already looking into it.

In the meantime, please send in a ticket as well.

Thanks.

finally something? hopefully getting it soon.

[Reap]

Hi, just checked my Dragon Vault and I have received my DNP. Good luck to the rest of you guys!

[Syrammie]

got mine too ^^ thanks for the heads up!

[Blasian]

I still have not received my dnp. Got it through steam as well.

[Syrammie]

I still have not received my dnp. Got it through steam as well.

try submitting a ticket, and make sure you're logged in on the home page, and they'll either fix it or you might get an email saying:

Cherry Gardener (Cherry Messenger) Oct 18, 18:20 SGT Dear Player, Thank you for contacting Cherry Credits. Please note that only those players who recharged 30,000 EYECash or more from 15th October, 00:00Hrs to 16th October, 23:59Hrs (PST) will be eligible for the 100% DNP rebate. http://us.dragonnest.com/news/notice/all/21 There has been a slight delay in the crediting of DNP for some players due to unforseen circumstances. This has been addressed and resolved just today. If you have have met all the event criteria and did not receive your DNP rebate, reply to this ticket with your IGN (Dragon Nest character name) and a screenshot of your transaction receipt for us to investigate and assist further. We appreciate your patience and continued support. -- Yours sincerely, Cherry Credits Gardener Customer Service Department, Cherry Credits Pte Ltd http://www.cherrycredits.com Keep your account safe. Cherry Credits will never ask for your personal login information!

^^ hopefully you get yours soon!