Extracted Fragment Incorrect Gold Value

[Indi]

Client version: 621
Time: July 20th 2017, 8:29PM PST
Character name: Naijaz
Character level: 93
Class: Spirit Dancer
Location: Saint's Haven Channel 4 Extractor by NPC Melin
Frequency of error: One time but not sure of additional attempts

Description: Upon extracting my legendary ice dragon focus and receiving an extracted fragment (there is a chance to instead receive an abundant talisman or ultimate talisman) the gold value of the fragment was only for a mere 564 gold! This is 10x lower than what it should normally be.
Reproduction steps:
1. - Extract Legendary Ice Dragon +12 Focus
2. - Receive Extracted Fragment
3 - Sell price is only 564 gold

Actual result: 564
Expected result: 5640
Temporary Solution (work-around): No solution nor work-around

Proof:

Please correct this bug and reward my character with proper gold

[Yaya]

Hi,

Will forward this to the team.

Thank you

[Yaya]

Hi can I check with you when was the approx time when you got it for 5K gold?

[Indi]

It would have had to had been pre-patch. To give context, extracting +12 Red Dragon Focus gave over 3k gold from fragment Yaya

[Otaku]

Hi can I check with you when was the approx time when you got it for 5K gold?

Yaya could you also look into this for me as well ? I extracted two of my +12 IDNLs 2-3 hours ago and sold my fragments but I only made 1.1k gold (with Golden Goose VIP) as well.

[Yaya]

Hmm I will try my best. Do you have a rough idea when was the last time you sold it for 5K ?

[Indi]

Cherry Credits does not read ticket descriptions and literally skims the content of the ticket prior to replying. Please terminate service with them and acquire a better helpdesk support team.

Ticket # 313853

[Yaya]

Thank you for your feedback and ticket no.
Will forward it to the team!

[Indi]

Thanks Yaya! I look forward to being credited the 5k gold once this is resolved