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Extracted Fragment Incorrect Gold Value

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  • Extracted Fragment Incorrect Gold Value

    Client version: 621
    Time: July 20th 2017, 8:29PM PST
    Character name: Naijaz
    Character level: 93
    Class: Spirit Dancer
    Location: Saint's Haven Channel 4 Extractor by NPC Melin
    Frequency of error: One time but not sure of additional attempts

    Description: Upon extracting my legendary ice dragon focus and receiving an extracted fragment (there is a chance to instead receive an abundant talisman or ultimate talisman) the gold value of the fragment was only for a mere 564 gold! This is 10x lower than what it should normally be.
    Reproduction steps:
    1. - Extract Legendary Ice Dragon +12 Focus
    2. - Receive Extracted Fragment
    3 - Sell price is only 564 gold

    Actual result: 564
    Expected result: 5640
    Temporary Solution (work-around): No solution nor work-around

    Proof:

    Please correct this bug and reward my character with proper gold

  • #2
    Hi,

    Will forward this to the team.

    Thank you

    Comment


    • #3
      Hi can I check with you when was the approx time when you got it for 5K gold?

      Comment


      • Indi
        Indi commented
        Editing a comment
        It would have had to had been pre-patch. To give context, extracting +12 Red Dragon Focus gave over 3k gold from fragment Yaya

    • #4
      Originally posted by Yaya View Post
      Hi can I check with you when was the approx time when you got it for 5K gold?
      Yaya could you also look into this for me as well ? I extracted two of my +12 IDNLs 2-3 hours ago and sold my fragments but I only made 1.1k gold (with Golden Goose VIP) as well.

      Comment


      • Yaya
        Yaya commented
        Editing a comment
        Hmm I will try my best. Do you have a rough idea when was the last time you sold it for 5K ?

    • #5
      Cherry Credits does not read ticket descriptions and literally skims the content of the ticket prior to replying. Please terminate service with them and acquire a better helpdesk support team.

      Ticket # 313853

      Comment


      • Yaya
        Yaya commented
        Editing a comment
        Thank you for your feedback and ticket no.
        Will forward it to the team!

      • Indi
        Indi commented
        Editing a comment
        Thanks Yaya! I look forward to being credited the 5k gold once this is resolved
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