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  • #1

    E-mail change didn't register?

    I recently swapped my e-mail address (not a disposable e-mail address, but close in name (using mail.com)) and verified via the new e-mail account but I cannot log in?

    I keep getting an "incorrect login info" for both e-mail addresses now. I changed my e-mail several days ago. I purchased a champion pass and now have lost several days of bonuses on it.
    Tags: None
  • #2
    Okay, so, for anybody else reading the thread and clueless, there was a mass ban as of today of accounts using the following email address domains:

    @yopmail.com
    @dropmail.me
    @10mail.org
    @noicd.com
    @yomail.info
    @emltmp.com
    @gustr.com
    Source: This notice

    Now, Elasah, your domain doesn't match any of those, so I would assume that your account is fine. Let's assume for the moment that that's the case.

    First order of business is to figure out which email address is the correct one.

    My recommendation would be to try the "Forgot password" option at the login page here.

    Take your time when typing your email addresses during this step so there are no mistakes
    Enter the new email first and see if it accepts that and sends you a replacement password.
    If that doesn't work, then the old email is probably the correct one to be using. Try the "forgot password" on the old email after that.

    If you cannot get the website to send you a replacement password for either account, then update us here.
    Attached Files
    ~ Check this out if you're having problems installing Dragon Nest ~

    ~ Check out this or this if you can't hit or loot anything in-game ~

    Orona -- Ice Witch

    Comment

    • #3
      Hi Orona,

      I tried to log in using both e-mail addresses and received the "incorrect login info" error.
      I also tried submitting a replacement password via "Forgot password" to both e-mails but received the same above error.

      Comment

      • #4
        Originally posted by Elasah View Post
        Hi Orona,

        I tried to log in using both e-mail addresses and received the "incorrect login info" error.
        I also tried submitting a replacement password via "Forgot password" to both e-mails but received the same above error.
        Alright, that isn't good.

        There isn't anything else I can think to do for you or recommend.

        This is the form for submitting a ticket to CC's support staff. Maybe they can help you?

        I wish you the best of luck, I'm sorry I couldn't give you a working answer.





        Yaya Is there any recommendations you'd give to him or is there anything you can do to help him out?
        ~ Check this out if you're having problems installing Dragon Nest ~

        ~ Check out this or this if you can't hit or loot anything in-game ~

        Orona -- Ice Witch

        Comment

        • #5
          Hey Orona,

          I submitted a ticket the day I registered just in case and have not received a response at all.

          Day 5: No response, no fix.

          Comment

          • #6
            No update so far, still cannot access

            Considering I main a Saint and can't access awakening... much sadness. Losing days on Champion pass.. salt on the wounds.

            Comment

            • #7
              Yaya Visage

              Have you received any news from Cherry Credits regarding my account?

              I haven't received any responses or updates. It has been 8 days so far (not bad, I guess) but I purchased a champion pass and already lost several days and was planning on renewing it with the coupon. I also missed an entire week's worth of nests.

              I wouldn't mind as much if I received some updates once in a while.

              Comment

              • #8
                Day 12: No response.

                I know people complained about Nexon's customer service... but I received responses and solution fixes from Nexon within 2 days (typically next day solution). But never with ED/CC.

                Come on ED, leaving horrible images constantly to the player base...

                Comment

                • #9
                  Day 16: Still no response.

                  Yaya Visage

                  Comment

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