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[shoichi91]

This message pops up before i even starts to transfer.
Anyone know how to solve this?
Thanks!

[Mizzy]

No one bother to solve this issues i tried so many times yet they not helping

[TrevasXD]

i am getting the same error

[tanaver]

please help same problem,we cant transfer our account due to data error,please solve it

[happi31]

did someone here solve this problem??? plss help

[Verbena]

I will ask the staff and come back when I get an answer.

[troyck22]

I had the same problem. Just make sure your email address here is similar to your email in cherry credits. Hope this will fix your problem as well

[LukaFever]

i have the same problem

[Verbena]

If you still have issues:

1.- It may be because you logged into the game before applying for transfer. Your in-game account is already made and it cannot be overwrote. Create a new account.

2.- Your email is different from your Cherry account, try using the same.

If you are gonna create a new account and you already used your preferred email in the old one, you can change it in the settings.

[Emya]

Hi All,

My 1st post here on the forums.
Basically, I had the same issue as TS (please see attached pic).

Did anyone else encounter this issue and solved it?
I am using the same email account for the transfer.

Anyways, I've already contacted 1:1 support.

Starting from scratch is not an option as one of my char is a guildmaster.

Looking forward for positive responses

[Verbena]

Try what I posted above and clear cookies and cache. If it doesn't work just wait for the support ticket.

[Emya]

I was advised to register a new ED account and use the new one for the transfer.
Transition is successful and I was able to login.