Help me guys!!

[Dean]

I see... there are so much wasting gold for nothing in DN system... I agree. I also think this should be changed.

[Dean]

Thanks alot. We are feeling the lack of communication now and I'll do my best to handle it. For ticket stuffs, I'll talk about it seriously with my team mates.

[Dean]

I'll send them to my team mates directly and talk about it on monday. Lona Spirits and storage one.

[Tiyara]

I agree with Benji

Two of my friends quit the game because their important tickets got closed. Mind you they were extremely easy fixes to. One of my friends missed out on the highly sought after abyss earrings. The other one couldn't buy the cute halloween costume.

I already quit as well but did so in reasons that too many people have said already.

I also want this game to do well

uhh idk any bugs

[Dean]

Omg......you mean all? I'll do LQA on Monday....

[Dean]

So to grab users' interests, we should bring more new contnts including additional difficulty and ballencing of dungeons.
I understand what you are saying and I'll talk about it during our meeting. And as soon as possible, I will bring you the result.

[Dean]

I see. So users need more ways to acquire more gold, event reward improvement, and other companny kind issues.

For this time the obly thing I can promise you is, I'll report all the users' concern and that will be accepted if the ideas are not too bad.

[Dean]

For now, I'm not able to share the result 'cause I have to collect all issues as much as I can and discuss about them during our meeting. I'll share the updates after we finish meeting. :l

[apple1407]

There either needs to be a cut or an increase of gold in our server. Because the prices were not made with our economy in mind. No one is asking for free LGRADES. Reducing the average cost from 50k per piece to 30k is reasonable.

[aaron]

Might as well increase the enhancement rates because it's so easy xd!!! I think 4 weeks is a bit of an exaggeration, but given that IDN Ls are server transferable, the cost is justified, in a sense. I still believe these enhance rates reflect other economies though, so a 25% cut would be okay.

[apple1407]

Maybe not 75 %. I think 25 to 30 % is sufficient.

[apple1407]

100 % agree with everything you just said. Please read this dean.

[Benjix]

Ticket answering is a big problem right now. Very little percentage of tickets (if any) are actually resolved. NEXON has lots of problems before the transfer but there ticket answering service was honestly nothing sort of being very well done. The Iona spirit problem was there for almost 2 months now and everyone I know says their tickets are all closed without any resolution. I have my own ticket for other thing and they said they have forwarded it but I honestly don't expect anything just because of how bad it had been so far.
If you guys can sort this out and tickets are resolved this would be a lot better of an experience for everyone, make DN great again.

[SaitoHikari]

I don't think I'm exactly qualified to be saying much of anything, seeing as I had a similar role to yours back when the game was being run under Nexon (and utterly failed at it, if you were to ask anyone else). Though you seem to have much more influence with the developers at large, so perhaps things will work out for you and the game in general.

The general mood of the North American server is that the community here has felt largely neglected ever since our version has launched. Much of it is due to how Nexon handled the game during the early years, though some issues still persist to this day, the sort of issues that make the community question the long-term health of our server. Some people here have already mentioned them already, but I'll go over them again.

1) The NA economy. NA in general has low amounts of gold circulating in the economy compared to other versions, thanks to L-grade equipment being a huge gold sink. On the other hand, we have tons of enhancing and crafting materials flooding the market too, lowering their value. This has resulted in an economy where some players are literally creating massive amounts of alternate characters to plant/harvest Apples of Life (which can be sold at vendors for 32 gold each every 5 days per character) in order to make gold, because nothing else is worth it for their time. It's the sort of thing that would be highly discouraging to new players, and this behavior is only observed on the NA servers.

2) Our market has no real variety in it. There's only a handful of items we can actually sell in the first place. Speaking as a player that also has access to kDN, the big thing I've noticed across both versions is that while it appears that kDN has a similar amount of gold circulating in the economy, the kDN market seems FAR healthier simply because kDN players have the ability to freely trade everything in the marketplace. Since they can trade cash items in the marketplace, they essentially get new items to trade every month, and people who open pandora boxes/dragon eggs there can sell whatever they get if they have no use for it. In North America, since we can't trade rare dragon egg items, we're left with a situation where most people who decide to gamble on eggs at all end up with incomplete accessory sets and useless extra copies, and we only get new items to trade in our economy every 3 months on average (essentially whenever we get a level cap increase, or a new nest/raid is released). It's really an incredibly toxic environment.

I want to say that even now, there are many players in the community that are highly reluctant to even recommend the game to potential new players. Our community is jaded from enduring years of a similar content release pattern each year, followed by us having to deal with issues that only really exist in our version. Nexon tried hard to break it in their final year of service (allowing skill reset scrolls to be bought using in-game currency, which ALSO happens to contribute to our gold sink issues), but it hasn't really been enough.

Maybe some small suggestions to start us off.

1) Reduce the fee to use server storage from 5 -> 1 gold. This doesn't really do anything but punish newer players for creating alternate characters, in a game that now outright assumes that you're using alternate characters.

2) Reduce the fee for buying skill reset scrolls from 600 -> 200 gold, the same as it is in kDN. (Actually kDN's price may be even lower, but I'm too lazy to check.) Again, the current 600 gold price doesn't really do anything but punish new players and sink tons of gold out of the economy, and the huge price also leads to an environment where people are fearful of actually experimenting with different builds.

3) Slash the enhancement cost of our L-grade equipment by 25%. The current prices sink way too much gold out of the economy as is, and quite frankly they're also a pretty big reason as to why some people may be tempted to buy gold from third parties.

[Link]

Hi Dean, I know I'm not alone in this situation and it's probably been mentioned in the other thread, but I've sent in a ticket for my different accounts with broken Iona spirits just to have Cherry Credits close them saying they forwarded the problem, but I have not received a fix and it doesn't look they're going to compensate any of us involved. Still broken upon this patch as well.

Also, a suggestion: help the economy by removing server storage and ec server storage fees. I know I myself would play a lot more if I could actually move my gear around without having to send what little gold I have to all my characters. Thank you, and welcome!